Registered Nurses Aide on Staff
Your injuries and medical bills can feel so overwhelming, complicated, and lonely. You may feel like no one understands you or you can’t even wrap your mind around it all. Our team is uniquely capable of helping you through this. We have a Registered Nurses Aide on staff just for this reason! Sandra Prone, the first point of contact when you call our office, is a Registered Medical Assistant and State Registered Nurses Aide. She has spent 10 years working in medical facilities. She has reviewed medical records and billing, and listened to folks just like you talk about what matters most to them. Now, she is here to listen to you.
Our clients’ injuries range from soft tissue injuries to their neck and back to spinal injuries to fractures and tears to traumatic brain injuries or worse. In our combined decades of experience in working with victims of negligence, we have found that having an ear to hear you and a heart and mind that understand can mean everything to the success of the relationship between our team and our clients. Sandra uses her decade of experience with patients to help our clients navigate their way through their treatment patterns and healing process. Another important part of representing injury victims is collecting and managing their medical history and expenses. This involves everything from past and current medical records and billing, future projections, and health insurance payments. Sandra is also uniquely suited to oversee those aspects of our clients’ journey. Her experience as a Registered Medical Assistant and State Registered Nurses Aide has exposed her to the complexities of the medical records and billing world. She amazes us every day with her ability to get to the bottom of medical billing inconsistencies and missing documentation. It is a incredible relief for our clients to be able to turn over these stresses to Sandra and have faith in her knowledge and understanding, releasing that burden from themselves.
You can have faith, when you call Queener Law, that you are not just in the hands of a team with years of legal experience. You are also in the hands of a team with years of experience in the medical field. We have all your bases covered so we can go to battle for you fully armed and prepared.
Brain Injury Survivors: Leaving Victim Hood Behind
Over the years, Queener Law has been trusted to work with brain injury survivors across the country. The Queener Law family has our own personal experience with brain injuries, and we have felt our own great losses and fought through our own great survivals. We understand what it means to have your life forever changed in an instant by a head injury. We also know what it means to feel like no one understands. For brain injury survivors who are suffering because of the negligence caused by someone else there are two major phases of understanding beyond the hurdle that all head trauma survivors face – relearning your life with your family and friends. For victims of negligence, you also have to compete with the medical treatment phase and the litigation phase.
Phase 1: Medical Treatment Phase
You know your body better than anyone. Even doctors. Doctors may have a list of letters after their names, and they may be at the top of their fields. But unless they are specifically trained and experienced in working with brain trauma, no matter how hard they try, they just won’t get it. They can run every test in the world, prescribe every anti-anxiety or anti-depressant medication, send you to therapist after therapist, or tell you to get more rest. And all of those things may take the edge off. But does that make you feel like you again? You need a specialist. You need someone who will listen. And someone who will understand. You need help finding the right medical team that can hear what you describe and allow it to set off light bulbs in their minds from their experience. You need the team that is equipped with the latest technologies, therapies, and treatments for the specific trauma you have – a team who will treat the injury, not the symptoms.
Specialists in traumatic brain injuries should also know that you are not the only person they should hear from. Sometimes you don’t even know how to articulate what’s going on or how you have changed since your injury. True brain injury specialists know that they must also reach out to your family, your friends, your coworkers, even your favorite coffee barista or mail carrier to get a full and complete picture of the uniqueness of your life. Only then can they craft the proper treatment plan for you.
Phase Two: Litigation
The second, and often most trying phase, negligence victims face is the litigation phase. Think about how difficult it is to get through to your family, friends, and physicians about your injuries. Now try to express how you feel to a suit hired by the person who is trying not to be held accountable. Or to a box full of strangers you are asking to award you money for all you have gone through and the fight you have ahead of you. It cannot be understated the importance of having a team behind you who has learned through experience how to articulate to the opposition the concrete changes you have experienced, to paint a clear picture of what your life used to look like and hang it next to one of what it looks like now.
Queener Law has decades of experience working with families as they navigate this phase. We have helped them find the right medical teams and helped them learn how to express themselves to their community in a way that sets them up for the compensation they require to face their future. We have also faced these same phases in our own lives. There is no part of this process that we have not experienced on a personal level ourselves. What makes us uniquely capable of working with brain injury survivors is that we live amongst them every day. Some of us grew up with them, some of us are growing and learning with them now. We will not ask you do to anything alone, and we will not recommend to you anything we have not experienced ourselves. You are a negligence victim and a brain injury survivor. Let us help you become a survivor of both.
You are an important member of our community, vital to our survival. And because of this, you have to expose yourself to COVID-19 by working outside of your home every single day. How can you protect yourself from this dangerous illness? Here are some references and important contacts for ensuring you safely navigate coronavirus and your workplace.
1. Is your business really “essential”?
Many workplaces are pleading with the authorities to be identified as “essential” in order to keep their doors open during this unstable time. However, not all of those businesses are truly essential. Also, non-essential businesses have been defying state and local closure orders, putting those around them at risk. If you see a non-essential business still in operation, call the local authorities. In many towns, the authorities are asking you to call 311 immediately to report any business not following proper closure protocols.
2. Is your workplace safe?
Do you feel safe in your workplace? Do you feel that your employer is taking the necessary steps to protect you and your coworkers from transmission of the virus? We have received many inquiries about the standards for workplace safety with regards to COVID-19. Coronavirus and your workplace come head to head when you are employed by an essential business. The first place to go with questions about workplace standards related to COVID-19 is here at the OSHA standards site. Check this site the second you have concerns. Make sure your workplace is taking the necessary steps to keep you safe and to prevent you from bringing the virus home to your loved ones.
3. Is your workplace ignoring the standards?
Even when armed with all of the necessary information, you may still be trapped in a situation where you must go to work but still feel unsafe. You are not alone. In Colorado, the Attorney General’s Office has asked that you contact them immediately to report violations, whether in your own workplace or in a business nearby. You can email them today at email@example.com. In Tennessee and Kentucky, or other surrounding states, the authorities have asked that you report violations to your local public health agencies. For Tennessee violations, click here for assistance. Kentucky residents can click here.
4. Contact an Attorney.
If after all of the above has failed and you have sustained an illness or injury that was preventable, you may be in need of advice from an attorney for how to proceed. Our office is here to help. We can consult with you and find the right team to assist you in your recovery. Please remember that you are not alone. We are open, answering our phones, monitoring our emails and social media inboxes, and doing everything we can to be here for your needs.
Injuries and Coronavirus
It is understandable that people’s thoughts are elsewhere in times like these. But when our minds are not on the roads or on the safety of ourselves and others, we heighten the dangers around us. While we’ve been asked to stay at home, we are not all so lucky to be able to hunker down. Here are some tips on how to deal with crashes, falls, and other injuries and coronavirus.
1. Keep Your Distance
“Social distancing” is a phrase we’ve heard enough times lately that we are hearing it in our sleep. But that truly is the best way to stem the tide. When you are in a wreck or if you suffer a fall, you should still remind yourself and others to stay at a safe distance. Unless you are in need of immediate medical assistance, make sure to ask witnesses and helpful bystanders to call the proper authorities to assist. If you are in a crash, you will need identifying information for the person that caused the collision. Please be sure to do so at a safe distance.
2. Get Help Immediately
As is always the case when you suffer an injury, immediate medical evaluation and care is essential. This does not change in the times of COVID-19. Hospitals and doctor’s offices are over crowded. Also, these places are full of people being tested for the exact virus we are hoping to avoid. You do not want to add illness to injury. However, many medical providers are assisting injured parties remotely. Consult a physician about your injuries from the comfort of your home. However, as always, if you are severely injured, get yourself to emergency care right away!
3. Take Photos
If you are physically able, or if a friend or loved one can assist, take pictures of anything and everything pertinent to your injury. Because the authorities are focused on coronavirus and keeping our communities safe, they may not be available to respond to the scene of a crash, fall, or other injury. It is vital to your financial recovery that you document the details on your own or with the help of loved ones.
4. Call Us Immediately
After you have cared for your injuries and the injuries others, call us. We can take the reigns and handle the investigation and insurance companies for you so that you can focus on what’s important. We remain fully functional and fully staffed during this crisis because you are important to us. We will stay at the watch to help with your needs. We are here to help you navigate the brave new world of injuries and coronavirus. Hopefully this is a short phase of our lives. But while it’s here, so are we.
Our goals for 2020 include helping you get to know us a little better. To aid in that venture, we are starting a video series to share a bit more about who we are and help you learn more about who you are working with. Our first video features Managing Partner Jennifer K. O’Connell. Jennifer grew up in Tennessee. Her father was a forester and her mother was a public school special education teacher. She and her sister regularly rode out to the woods with their dad or adventuring among the trees behind their family home, their two Springer Spaniels in tow. The whole family took regular camping trips to state and national parks across the country. If you could not see it in a tent, the O’Connell’s were not interested. They saw snow at the Grand Canyon in June and counted buffalo sightings at Yellowstone in February. More than one of those trips was here to the Rocky Mountains. In fact, Jennifer’s parents began visiting the mountains shortly after they were married. Colorado holds a special place in her family. Jennifer also loves her home state of Tennessee. While the mountains of Appalachia have a bit more oxygen at the top, hiking was still a big part of Tennessee life for her and her family. While the summit of Mount Le Conte is only 6,593 feet, there is a 2,763 foot climb to the top and there is often quite a bit of ice at the top.
Click here to learn more about Jennifer and keep an eye out for the next episode to learn more about her team! Hope you enjoy getting to know us!
Queener Law Featured in VoyageDenver
We are thrilled to see Queener Law featured in VoyageDenver! What an honor!
We love their insightful questions that prompt us to think a bit more about how we got here and why we have made the choices we made along the way. The life of a business owner is full of forks in the road and choices. It is always important to look back and evaluate the road already traveled to help make the right decisions for the one ahead. We are also extremely happy that our client-centric focus came through. We purposefully keep out hometown feel and insist that our clients speak to a partner every time. We want to make sure our clients know how important they are and how dedicated we are to their cases. It was very exciting to hear that the editors wanted to see Queener Law featured in VoyageDenver to give us a chance to share that view with the community.
Check out the feature here!
Call us any time for a free consultation or to refer your friends or family members in need of help. No more being tossed around from attorney to attorney or case manager to case manager. At Queener Law, you will be in the capable hands of a partner and paralegals from start to finish. Your case deserves undivided attention, and so do you.